🔥Free Shipping Over 30€+

      Shipping Policy

      Thank you for shopping with us. This Shipping Policy explains how orders are processed, dispatched and delivered.

      1. Order Processing

      Orders are generally processed on business days, excluding weekends and public holidays.

      During sales, holidays and periods of high order volume, processing may take longer. Once your order has been dispatched, you will receive a shipping-confirmation email with tracking information where available.

      2. Shipping Destinations

      We ship to the countries and regions available during checkout. If your delivery destination does not appear at checkout, we are currently unable to ship to that location.

      Certain products may be subject to regional delivery restrictions.

      3. Shipping Rates

      Available shipping methods and their costs are calculated and displayed during checkout based on:

      • Delivery destination
      • Selected shipping method
      • Order value
      • Parcel size and weight
      • Applicable promotional offers

      You will be able to review the complete shipping cost before submitting payment.

      4. Estimated Delivery

      Estimated delivery dates or timeframes are displayed during checkout and begin after your order has been processed and dispatched.

      Delivery estimates are not guaranteed. Delays may occur because of:

      • Customs inspections
      • Carrier disruptions
      • Severe weather
      • Public holidays
      • Incorrect delivery information
      • High seasonal demand
      • Circumstances outside our reasonable control

      5. Order Tracking

      When tracking is available, a tracking link will be included in your shipping-confirmation email.

      Please allow time for the carrier to register and update the tracking information. In some cases, tracking may not update until the parcel reaches a regional sorting facility.

      6. Address Changes

      Please check your delivery information carefully before placing an order.

      If you need to change your address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

      We are not responsible for delivery problems caused by incomplete or inaccurate address information provided by the customer.

      7. Customs, Duties and Taxes

      International orders may be subject to import duties, customs charges or local taxes imposed by the destination country.

      Unless stated otherwise during checkout, these charges are the customer’s responsibility and are not included in the product price or shipping fee. Customs processing may also affect delivery times.

      8. Split Shipments

      Orders containing multiple products may be shipped in separate parcels. You may therefore receive more than one tracking number or receive different items on different dates.

      You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

      9. Delayed Orders

      If your order has not arrived within the estimated delivery period, please:

      1. Check the latest tracking information.
      2. Confirm that the delivery address is correct.
      3. Check with household members, neighbours or the local carrier.
      4. Contact us if the parcel still cannot be located.

      Carrier delays do not automatically mean that a parcel has been lost.

      10. Lost, Damaged or Missing Parcels

      If your parcel arrives damaged, contains incorrect items or appears to be missing items, contact us promptly with:

      • Your order number
      • A description of the issue
      • Clear photographs of the product
      • Photographs of the outer packaging
      • A photograph of the delivery label

      We will investigate the issue with the relevant delivery provider and offer an appropriate resolution in accordance with applicable law.

      11. Refused and Undeliverable Parcels

      If a parcel is refused, unclaimed or returned because of an incorrect address, we may deduct the original shipping fee and any return charges from the refund where permitted by law.

      Original delivery fees are generally non-refundable unless the order is faulty, incorrect or otherwise covered by mandatory consumer rights.

      12. Contact Us

      For questions about shipping or tracking, contact:

      Email: support@theullaponline.com

      Please include your order number so we can assist you more quickly.